1. Custom & Personalized Items

No Returns or Refunds: Since custom items are made to order and go through a preview approval process, we cannot accept returns or offer refunds on them.

Exceptions: If your custom item arrives damaged or defective, please contact us immediately so we can make it right.

2. Premade Art Prints

We accept returns for non-custom prints under the following conditions:

• Timeframe: Contact us within 14 days of delivery and ship the item back within 30 days.
• Return Shipping: Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
• Processing: Once we receive the item, your refund will be automatically processed back to your original payment method within 5 business days.

3. Cancellations

• 6-Hour Window: We accept cancellations within 6 hours of purchase.

4. Damages & Issues

Please inspect your order upon receipt. If the product is damaged, defective, or if you receive the wrong item, contact us immediately at lettersfromrainbowbridge@outlook.com so we can evaluate the situation and assist you.

If you have any questions or experience any issues with your order, please reach out to us. We are always here to help.